Remote

40000 - 50000 inr / month

31 Mar 2026

- Shift Timing: 9:00 PM – 5:00 AM IST
- Work Schedule: 9 hours/day | 6 days/week
- Employment Type: Full time (Payroll)

About Us

We are a premium global D2C brand serving customers primarily in the US and other international markets. Our focus is on delivering high-quality products backed by a seamless, high-touch customer experience. Every interaction—whether via call or chat—is treated as a brand moment, not a transaction. We operate at the intersection of design, craftsmanship, and customer obsession, and we’re building a team that values ownership, accountability, and conversion-driven excellence.

Role Overview

We’re looking for a sharp, customer-first Sales Support Executive who can convert intent into revenue. This role sits at the intersection of sales, live support, and customer experience. You’ll engage high-intent users, recover abandoned carts, upsell where relevant, and ensure premium-quality support across calls and live chat.

This is not a passive support role. You are expected to drive conversions.

Key Responsibilities

- Proactively call abandoned cart customers on Shopify and assist them in completing purchases
- Convert warm leads through consultative selling, upselling, and cross-selling




- Provide real-time support via live chat and calls to website visitors
- Help customers make the right buying decision, aligned with a premium brand experience
- Handle customer escalations and complaints with ownership and resolution mindset
- Maintain accurate records of interactions, conversions, and follow-ups
- Meet and exceed monthly sales and conversion targets
- Collaborate with internal teams to improve scripts, FAQs, and conversion flows

Required Experience & Skills

- 2–5 years of experience in Sales Support / Customer Support / Inside Sales
- Prior experience handling international B2C customers (US, CA, AU preferred)
- Strong exposure to calling + live chat support environments
- Experience working with Shopify stores, abandoned cart recovery, or D2C brands
- Fluent English (spoken and written) — mandatory
- Confident, persuasive communicator with strong objection-handling skills
- Comfortable working night shifts and remotely
- Ability to balance sales targets with customer empathy

Compensation

- Fixed salary (as per experience)
- Monthly sales incentives linked to performance
- Long-term growth opportunity with a premium international brand

📌 Sales Support Executive (International – Night Shift) (India)
🏢 MaheTri
📍 India