Roles and Responsibilities

- Be the primary point of contact for customers post-booking until handover.
- Ensure a seamless customer journey by addressing queries, resolving issues, and offering timely updates.
- Manage the execution of all customer-related documents: Agreements, Allotment Letters, etc.
- Coordinate with Legal teams to ensure timely registrations and handovers.
- Liaise with Projects, Sales, Legal and Finance teams to resolve customer concerns efficiently.
- Handle customer escalations tactfully and ensure closure with utmost satisfaction.
- Work towards building loyalty through timely communication and proactive solutions.
- Update bookings, payments, agreements & customer details.
- Follow up for payments, document submission and agreement execution
- Track customer milestones: allocation, registration, handover.
- Prepare reports related to bookings, collections, cancellations and customer communication.

Job Types: Full time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Assistant Manager - CRM (Chennai)
🏢 JONES FOUNDATIONS
📍 Chennai