An Analyst is expected to assist the Marketing Department in the maintenance of the Salesforce database and other related marketing work like email campaign management and maintenance of digital marketing platform. In addition, he/she shall be responsible for the management and cleanup of the databases on a regular basis. The candidate works closely with Global Marketing Managers and provides support to updation, maintenance and any other work related to Salesforce CRM.

The responsibilities are mentioned below but are not limited to following:

Role Description:

Track and manage leads, opportunities, and customers through salesforce.com

View, Edit, Create, Delete, Update, Retrieve the data/contacts on Salesforce as and when necessary

Work on Email campaigns with the global Marketing team

Assist team members / internal clients in upgrading, updating, reviewing the existing database

Maintaining the digital marketing platform.

Generating ad-hoc reports based on region, departments and title to support the global marketing team in running the online campaigns through Eloqua

Conduct secondary research to find company and contact related information for updating in Salesforce

Protect the Intellectual Property

Adhere to all the policies and procedures





Understand the business and various functions of the organization

Work with other line functions to collect or provide relevant data as per the requirement

Required Skills :

CRM user.

Proficient in using CRM (Experience of Salesforce is preferred).

Positive to have prior experience of Digital marketing tool like Pardot etc.

Excellent communication, analytical and critical-thinking skills.

Strong secondary research skills

Proficient in Microsoft Excel. Must have working knowledge of advanced excel and conditional formulas

Organized and focused on delivering tasks within defined deadlines.

Relationship Management

Act as first level Quality Check Analyst

Maintain communication & coordination with internal client / Requestor

Actively seeking feedback & implementing the suggestions & comments

Develop competence in verbal & written communication (phone & email)

Develop and Maintain Relationship with Functional Leaders

Constant Email communication & project updates

Monthly phone discussions and review

Ability to manage multiple projects simultaneously

Ability to think creatively and solve complex problems

Constant communication with the manager in terms of progress & hurdles

📌 Analyst-MSS (Telangana)
🏢 The Hackett Group
📍 Telangana