Job Title: Travel Operations Manager – Hotel Reservations & Flight Ticketing

Company: Starwood & Seeta Travels

Location: Vidyavihar West, Mumbai Suburban (In-Person)

Job Type: Full-time | Regular Shift

Experience: 5–8+ Years

Job Overview

We are looking for an experienced Travel Operations Manager to lead our travel operations team. The ideal candidate should have strong experience in domestic and international hotel reservations, flight ticketing, supplier/vendor management, corporate travel operations, and team management.

The candidate will be responsible for overseeing end-to-end travel bookings, negotiating competitive hotel rates, managing travel vendors, ensuring seamless operations, and delivering exceptional service to corporate and retail clients.

Key Responsibilities

- Manage end-to-end domestic and international hotel reservations and flight bookings.
- Lead and supervise the reservations and travel operations team.
- Coordinate with hotels, airlines, travel suppliers, DMCs, and other vendors.
- Negotiate hotel contracts, room rates, airline fares, and commercial agreements.
- Handle FIT, corporate, and group travel bookings efficiently.
- Resolve booking amendments, cancellations, refunds, and escalated customer issues.
- Maintain strong relationships with hotel partners, travel vendors, and corporate clients.
- Monitor daily booking operations, turnaround time, service quality, and team productivity.
- Prepare and maintain MIS reports, booking reports, operational dashboards, and performance metrics.
- Ensure high standards of communication, customer service, and operational excellence.




- Identify opportunities to improve operational efficiency and profitability.

Candidate Profile

- 5–8+ years of experience in a Travel Agency, Corporate Travel Company, OTA, DMC, or Hotel Reservation Company.
- Hands-on experience in hotel reservations, flight ticketing, travel operations, and corporate travel management.
- Strong knowledge of domestic and international hotel booking processes.
- Experience in supplier management, hotel contracting, and rate negotiations.
- Excellent leadership, team management, and problem-solving skills.
- Proficient in MS Excel, MIS reporting, and travel booking systems.
- Excellent written and verbal communication skills.
- Ability to manage multiple bookings and deadlines in a fast-paced workplace.
- Candidates should be able to reliably commute to Vidyavihar West, Mumbai.

Preferred Skills

- Experience with hotel reservation platforms and travel booking portals.
- Knowledge of GDS systems (Amadeus, Galileo, or Sabre) will be an added advantage.
- Experience handling corporate travel accounts is preferred.

Please Note

This role is specifically for Travel Operations, Hotel Reservations, and Flight Ticketing. It is not suitable for candidates from Hotel Front Office, Housekeeping, Food & Beverage, Facility Management, or Property Operations backgrounds.

Benefits

- Cell phone reimbursement
- Supportive work environment
- Opportunities for professional growth

Work Location: In Person – Vidyavihar West, Mumbai

Pay: From ₹35,000.00 per month

Benefits:

- Cell phone reimbursement

Work Location: In person

📌 Job Title: Travel Operations Manager (Mumbai)
🏢 SEETA TRAVELS
📍 Mumbai