Job Title: Customer Support Executive - US (Freshers & Experienced)
Location: Hyderabad, India
Shift: Night Shift (US Central Time)
No. of Vacancies: 2

Job Description:

AWATAC Group is hiring dynamic and motivated Customer Support Executives to join our team.

We are looking for both freshers and experienced candidates who are passionate about logistics and shipping, and who can handle customer queries effectively while working in a fast-paced, customer-focused environment. This role will require you to support our clients in the US during night shifts (US Central Time), providing outstanding service and maintaining strong customer relationships.

Job Requirements:

For Freshers:

- A dynamic individual with excellent English communication and email etiquette.
- Educational Background: BBA/MBA in Logistics & Shipping, Supply Chain Management (SCM), or a related field.
- Solid understanding of logistics and shipping principles.
- Ability to thrive in a fast-paced and dynamic work environment.
- Ability to work independently, develop, and maintain solid customer relationships.

For Experienced Candidates:

- A dynamic individual with excellent English communication and email etiquette.
- Educational Background:



BBA/MBA in Logistics & Shipping, Supply Chain Management (SCM), or a similar field.
- Minimum 3+ years of experience in dealing with US Shipping Lines and Trucking companies.
- Experience working with US freight forwarding companies and/or logistics companies dealing with Ocean Freight, Air Freight, and Project shipments.
- Experience in drayage handling (FCL/FTL/LTL) at USEC/USWC.
- Advantageous to have experience filing customs documentation in the CBP portal.
- Ability to work independently and develop and maintain strong relationships with customers.

How to Apply:
Interested candidates can send their updated CV to [email protected] with the subject line "Customer Support Executive US Application."

Job Type: Full-time

Pay: ₹15,000.00 - ₹50,000.00 per month

Benefits:

- Provident Fund

Ability to commute/relocate:

- Begumpet, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- Do you hold a BBA or MBA in Logistics & Shipping or Supply Chain Management (SCM)?

Shift availability:

- Night Shift (Required)

Work Location: In person

📌 Customer Support Executive - US (Freight Forwarding only) (Begumpet)
🏢 AWATAC Group
📍 Begumpet