An apprenticeship is on the job training, designed to help apprentice develop their skills and achieve a nationally recognized standard. Apprentices get opportunity to gain practical work experience and develop skills including communication skills, customer service orientation, teamwork, professionalism & work ethics Program Framework 6 month & 12 months of Paid Apprenticeship with on-the-job training for 12th completed and graduate freshers respectively 9 hours (including 1hour break) per day and 5 days working Online Assessment on prior to Apprenticeship Completion Government recognized & Starbucks co-branded certificate on successful completion of the program Summary of Key Responsibilities during OJT Responsibilities and essential job functions include but are not limited to: Acts with integrity, honesty and knowledge that promote the culture,
values and mission of Tata Starbucks while maintaining a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team Welcomes and connects with every customer, anticipates customer and store needs by constantly evaluating environment and customers for cues by appropriately suggesting product to every customer to enhance service Demonstrates the “Just say Yes” behavior by taking care of customer needs & delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift