We are looking for a warm, professional, and guest-focused Guest Relations Executive to enhance the overall guest experience. You will be the primary point of contact for guests throughout their stay, ensuring their needs are met promptly and that they enjoy a memorable experience at our property.
Location: Wayanad, Kerala
Key Responsibilities:
- Build robust relationships with guests before, during, and after their stay
- Greet guests warmly and assist with check-in, check-out, and special requests
- Handle guest inquiries, feedback, and complaints with empathy and professionalism
- Anticipate guest needs and proactively offer personalized service and recommendations
- Coordinate with housekeeping, food & beverage, maintenance, and other departments to ensure seamless guest experiences
- Arrange special arrangements such as room upgrades, celebrations, airport transfers,
and local tours
- Maintain accurate guest profiles and preferences in the property management system (PMS)
- Follow up with guests during their stay to ensure satisfaction
- Resolve issues quickly and escalate critical matters to management when needed
- Promote hotel facilities, services, and local attractions to enhance guest experience
- Assist with VIP guest arrivals and departures, including welcome amenities and special handling
- Collect and analyze guest feedback to identify areas for service improvement
Requirements:
- Bachelor’s degree – degree graduates only
- Fluent in English