Job Requirements

Job Description: Functional Consultant-COTS

Company Name: Titan

Job Title: Functional Consultant-COTS

Job Type: Regular/Permanent

Job Category: International Business - Digital

Department: Systems

Location: Bengaluru, Karnataka, India

Overview:

Titan is a leading international business company in the digital industry, providing innovative solutions to clients worldwide. We are seeking a highly skilled and experienced Functional Consultant-COTS to join our Systems department in Bengaluru, Karnataka, India. The ideal candidate will have a strong background in COTS (Commercial Off-The-Shelf) software and a passion for delivering exceptional results.

Key Responsibilities:

- Serve as the subject matter expert for COTS software, providing guidance and support to clients and internal teams

- Collaborate with clients to understand their business needs and recommend appropriate COTS solutions

- Design, configure, and implement COTS software to meet client requirements

- Conduct testing and troubleshooting to ensure the functionality and performance of COTS software

- Provide training and support to clients on COTS software usage and best practices

- Stay updated on industry trends and advancements in COTS software to continuously improve our offerings

- Work closely with cross-functional teams to ensure seamless integration of COTS software with other systems and processes

- Participate in project planning and management, ensuring timely delivery and high-quality results

- Document processes, procedures, and best practices related to COTS software for future reference

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field

- Minimum of 5 years of experience in a similar role, with a focus on COTS software

- Strong understanding of COTS software architecture, configuration, and customization





- Experience with project management and delivery in a fast-paced environment

- Excellent communication and interpersonal skills, with the ability to effectively collaborate with clients and cross-functional teams

- Proven track record of successfully implementing COTS software solutions

- Ability to adapt to changing priorities and handle multiple projects simultaneously

- Willingness to travel for client meetings and project implementations, if required

Additional Parameters:

- Experience with international clients and projects is a plus

- Knowledge of other software systems and technologies, such as ERP and CRM, is an advantage

- Certifications in COTS software or project management are desirable

If you are a highly motivated and results-driven individual with a passion for COTS software and international business, we encourage you to apply for this exciting opportunity at Titan. Join our agile team and be a part of our journey towards success.

Work Experience

- Managing end to end documentation of Point of Sales application, related activities, interfaces and ensuring smooth flow of business.
- Preparation of Detailed Functional Specific Document for the jewellery.
- Working closely with all the stake holders to capture the business process and taking the sign off.
- Interaction with the development team for the project development
- Providing DigITal solutions to the business during the functional document preparation
- Ability to work flexible hours as per the shift timings including weekends and holidays based on the market requirements.




- Providing 100% accuracy on the quality of the application
- Monitoring daily check list and ensure to complete the defined activities.
- Ensure ongoing operations support for the existing applications and processes as per the country time.
- Regular interaction with the Retail team and capturing the business requirements.
- Training for the Retail team for the new business process
- Preparation of User manual process and ensure to release the same to the store team before the project launch.
- Preparation of Videos for all the modules and enable the DigITal solution for the store team.
- Responsible to validate the business process is working as expected in the production application.
- Revenue Assurance – verifying the data in the production application and ensuring the application is working fine without any revenue leakages.
- Ready for travelling as and when for the business need
- Effective Management of Modules and Provide Solutions on time.
- Coordination with the DigITal team and ensure to consolidate the presentation.
- Responsible for detailed end to end testing by capturing the test cases and expected results.
- Tracking production issues and providing solutions immediately on same day
- On time completion of project milestones and completion of key process

Any Graduate with relevant experience in any one of the following: Retail / Commercial

- At least 4 to 6 years of Work Experience in Jewellery retail operations.
- Good understanding of Business Process in the IBD DigITal domain.
- Flexible in working as per the shift timings including weekends & holidays.
- Ability to articulate ideas clearly.
- Good Documentation skills & Analytical skills.
- Good communication skills.
- Communication in Hindi would be an added advantage.
- Knowledge in Jewellery Business and SQL as an added advantage

📌 Functional Consultant-COTS (Hosur)
🏢 Titan Company
📍 Hosur