Noida, Uttar Pradesh
Job Summary

Seeking an experienced ServiceNow Dashboard Developer to design and implement real-time operational and executive dashboards for a SAP S/4HANA AMS engagement. The individual will create KPI-driven visualizations, trend analysis, SLA reporting, ageing analytics, and service performance scorecards to enable proactive service management.

Key Responsibilities
Build real-time dashboards and Performance Analytics scorecards in ServiceNow.

Develop trend reports and drill-down analytics for:
Month-on-Month Incident Burn Down by Priority
MTTR Trend (Hours)
SLA Breach Resolution Trend
Incident Ageing Buckets (0-7, 8-15, 16-60, 61-90, >90 Days)
Month-on-Month >90 Days Ageing Trend
Change-Induced Incident Analysis
Open P3/P4 Ageing Dashboard
Configure KPI indicators, automated reporting, and executive scorecards.
Integrate ServiceNow data with AMS operational metrics and governance reporting.
Enable scheduled and real-time dashboard refreshes.




Skill Requirements
5+ years of ServiceNow Development experience.
Strong expertise in Performance Analytics, Reporting, Dashboards, and ITSM modules.
Proficiency in ServiceNow scripting (JavaScript), Flow Designer, Integration Hub, and REST APIs.
Experience designing operational dashboards for Incident, Problem, Change, SLA, and Service Performance Management.
Other Requirements
Knowledge of AMS KPIs (Valuable to have) such as MTTR, SLA Compliance, Backlog Management, Ageing Analysis, and Change Success Rate.
Exposure to SAP AMS/SAP S4HANA support environments is preferred.- (Good to Have)
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📌 Senior Technical Lead (Noida)
🏢 HCLTech
📍 Noida