Job Description: · Provide Navigation Support to clients on booking tools (Serko, Cliqbook, GetThere & Neo), which would include – password reset, end to end navigation on the booking tool to create a booking, replicating the client booking and if required -escalating to Level 2 support for further investigations in the prescribed format.

· Ability to train current joiners and upskill individuals / team

· Ensure optimum customer service through effective use of the OBT, CRS, positive telephone service techniques, respond to special customer requests added in the bookings made on-line and maintain excellent client relations.

· Handling supervisory calls with clients

· Maintaining productivity and quality as per AmexGBT standards.

· Must have good knowledge of world geography.

· Must be proficient in CRS system (Sabre).

· Must have excellent airfare, car & hotel booking knowledge.





· Must be proficient in MS Office (Excel, Word, and PowerPoint) for reporting and analysis.

· Excellent Communication skills in English (Oral & written).

· Prior experience of SME responsibilities (Coaching, Training individuals/ team) would be an added advantage.

· Ability to Interact with Leadership and CGM’s

· Prior travel industry experience, i.e. excellent understanding of the Travel Industry will be an added advantage. Manage office supplies, coordinate meetings, handle correspondence, and maintain records.

Responsibilities: Manage office supplies, coordinate meetings, handle correspondence, and maintain records.
Qualifications: Graduate 1 - 3 Years

📌 Executive (Gurugram)
🏢 EXL Service
📍 Gurugram