Syrow is looking for a skilled junior level associate QA with an experience of 1 to 3 years to monitor the calls and call related data entries made by the advisors. You are also required to take up training for new hires as well as refresher training. Need to drive to team to deliver the best quality to the customers.
Key Responsibilities:
- Monitor calls and ensure that there are no deviations in process
- Coaching the advisors to improve their performance and quality of work
- Calibration of calls with the internal teams
- Handle process training when required
- Analysis of errors and share reports
- Share timely feedback with advisors and reduce quality errors
- Maintain charts and pivot tables for analysing data
Qualification & Experience:
- 4 years overall experience. Minimum 1-year experience as a Quality analyst in BPO or similar jobs
- Excellent interpersonal skills, soft skill aptitude and service-oriented attitude towards all team mates
Skills Required:
- Experience in dealing with BPO / Call Centre / telecom / ITES / E-commerce
- Experience in current hire training would be an added advantage
- Yellow belt/Green belt Six Sigma certified is an added advantage