Customer Handling Executive / Customer Service Executive – Official Job Description

Job Title: Customer Handling Executive

Job Summary:
The Customer Handling Executive is responsible for assisting customers, addressing inquiries, resolving complaints, and ensuring a positive customer experience. The role involves maintaining professional communication and providing accurate information about products and services.

Key Responsibilities:

- Handle customer inquiries through phone, email, chat, or in-person interactions.
- Resolve customer complaints and provide appropriate solutions.
- Maintain customer records and update information in company systems.
- Explain products, services, policies, and procedures to customers.
- Follow up on customer requests and ensure timely resolution.
- Coordinate with internal departments to address customer issues.
- Maintain a professional and customer-focused approach at all times.
- Meet service quality and customer satisfaction standards.





Required Skills:

- Strong communication and interpersonal skills.
- Problem-solving and conflict-resolution abilities.
- Basic computer knowledge (MS Office, Email, CRM software).
- Ability to work in a team and under pressure.
- Good organizational and time-management skills.

Qualifications:

- Minimum 12th Pass / Graduate (as per company requirements).
- Prior customer service experience is preferred but not always required.
- Freshers may apply if they possess good communication skills.

Work Environment:

- Office, call center, retail store, or customer support center.
- May involve rotational shifts depending on business requirements.

Job Types: Full-time, Fresher, Permanent

Pay: ₹18,000.00 - ₹29,741.11 per month

Perks:

- Flexible schedule
- Paid time off

Work Location: In person

📌 Customer Service Assistant (Kareli)
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