Staff DevOps / Platform Engineering Lead Bengaluru / Chennai | Fintech Payments Domain We are hiring on behalf of a leading payments fintech company in Bengaluru that is building highly scalable, secure, and reliable financial infrastructure powering large-scale digital transactions.

We are looking for an experienced DevOps / Platform Engineering leader with strong expertise in cloud infrastructure, SRE, automation, security, and platform scalability for mission-critical systems.

Key Responsibilities Platform Architecture & Scalability Design, build, and operate highly scalable, reliable, secure, and fault-tolerant cloud infrastructure Make architectural trade-offs and drive infrastructure decisions for large-scale distributed systems Improve platform reliability, deployment velocity, operational excellence, and developer experience Drive infrastructure modernization, automation, and cloud-native engineering practices Technical Leadership Mentor and guide DevOps, SRE, and Platform Engineering teams Demonstrate strong technical leadership and create engineering impact across teams Lead AI adoption strategies for engineering productivity, infrastructure automation, and operational efficiency Participate in infrastructure, architecture, and security reviews to maintain high engineering standards DevOps, Security & Compliance Drive secure and compliant deployment practices aligned with PCI-DSS, SOC2, and related standards Lead incident response, production outage management, RCA/post-mortems, and SRE practices Ensure platform security, reliability, scalability, and observability across environments Cross-Functional Collaboration Partner with Engineering, Product, Security, Data, and QA teams to define and execute platform roadmap Translate business and engineering requirements into scalable infrastructure solutions Manage stakeholder communication related to deliverables, risks, dependencies, and timelines Coordinate planning and execution across cross-functional teams Performance & Optimization Drive capacity planning, infrastructure performance tuning, and cloud cost optimization Continuously improve monitoring, logging, tracing, and operational visibility Enhance deployment pipelines and infrastructure automation practices Education & Experience Bachelors or Masters degree in Computer Science or equivalent (B.E / B.Tech / MCA / M.Tech) 10+ years of experience in DevOps, SRE, Platform Engineering, or Cloud Infrastructure roles Strong experience working with large-scale distributed production systems in reputed product or fintech organizations Required Skills Cloud & Infrastructure Strong hands-on expertise with AWS cloud infrastructure and services such as: ECS, EC2, VPC, IAM,



RDS, Kinesis, WAF, SSM, Secrets Manager, etc.

Deep understanding of Linux production environments Robust knowledge of distributed systems, networking, system internals, and asynchronous architectures Automation & Infrastructure as Code Strong programming/scripting skills in Go, Python, or Shell scripting Expertise in Infrastructure as Code tools such as Terraform, CDK, or CloudFormation Strong experience with CI/CD and GitOps practices using: GitHub Actions, GitLab CI, Jenkins, etc.

Observability & Reliability Hands-on experience with observability and monitoring stacks: Prometheus, Grafana, OpenTelemetry, distributed tracing, and centralized logging Strong understanding of performance engineering, reliability, scalability, and production operations Containers & Databases Experience with Docker, container runtimes, and container image security Experience managing RDBMS and NoSQL databases at scale: PostgreSQL, MongoDB, Redis Strong understanding of load balancing, API gateways, and low-latency distributed services Engineering & Execution Experience with microservices architecture and service-to-service communication patterns Ability to scope, estimate, prioritize, and execute infrastructure/platform releases Strong analytical, problem-solving, and communication skills Passion for building scalable engineering systems and solving complex infrastructure challenges Good to Have Prior experience in fintech or payments domain Hands-on Kubernetes production experience Experience with blockchain, stablecoins, or cryptocurrency infrastructure AWS cloud certifications Familiarity with PCI-DSS, SOC2, OWASP, static code analysis, and security tooling Exposure to data engineering technologies such as ClickHouse and dbt Prior experience working in high-growth startup environments Location Bengaluru / Chennai

Job Title: Customer Success Manager Experience: 3-6 Years Location: Chennai About the Company: Our client is a fast-growing technology-driven organization operating in the SaaS space, focused on enabling scalable revenue operations and efficient sales processes.

The company emphasizes operational excellence, data-driven decision-making, and cross-functional collaboration to support global sales teams.





It is known for fostering a high-performance culture with strong process discipline and continuous improvement.

Role Overview: We are looking for a proactive and customer-centric Customer Success Manager to drive customer engagement, product adoption, and long-term retention.

This role will manage a portfolio of customers, ensuring they achieve their business objectives while maximizing value from the platform.The ideal candidate will act as a trusted advisor to stakeholders, combining business acumen with technical understanding to guide customers through their journey.

This role requires strong relationship management, problem-solving skills, and the ability to work with global clients, particularly in US markets.

Key Responsibilities: Customer Success & Relationship Management: Build strong relationships with customers and act as a trusted advisor Drive product adoption and ensure successful value realization Proactively identify risks and opportunities within accounts Program Strategy & Execution: Help customers achieve program goals and overcome adoption challenges Provide strategic guidance aligned with industry best practices Conduct regular business reviews with actionable insights Retention & Growth: Drive customer retention and renewal rates Identify opportunities for account expansion and revenue growth Encourage customer advocacy and referrals Cross-functional Collaboration: Work closely with Sales and Implementation teams for seamless onboarding Support pre-sales discussions where needed Act as the voice of the customer internally Product & Technical Enablement: Guide customers on platform usage and best practices Analyze product usage and recommend improvements Provide both strategic and tactical support Required Skills: 3+ years of experience in Customer Success, Consulting, or Account Management (preferably in SaaS) Strong experience managing enterprise or mid-market clients Proven track record in customer retention and revenue growth Strong communication and stakeholder management skills Ability to work with global customers and cross-functional teams Analytical mindset with problem-solving capabilities CRM Tools: Salesforce or similar platforms Customer Success Platforms: Intercom or similar tools Tools: Microsoft Office / Google Workspace Experience in HR Tech or L&D; domain Exposure to mentoring or employee engagement platforms Experience working in startup or high-growth environments Eligibility / Qualifications: Any Bachelor’s degree Other Details: Notice Period: Immediate to 30 days preferred Work Type: Full time Flexibility to work in US time zone (EST) required

Required Skill Profession

Other General

📌 Staff DevOps Engineer (Bengaluru)
🏢 BuildxPartners
📍 Bengaluru