Relationship Manager

About SuperK

We are re-imagining how Bharat’s neighbourhood retail, the unorganised Kirana stores of today will get transformed into organised convenience retail chains over the next decade - we are driving this change.
Job Description :
Customer Care

- Handle inbound and outbound customer calls professionally.
- Assist customers with product information, pricing, and availability.
- Resolve customer queries, complaints, and service-related issues promptly.
- Provide order status updates and coordinate with the operations team for smooth delivery.
- Maintain a high level of customer satisfaction and retention.

Pre-Sales & Tele Sales

- Take grocery orders from customers over the phone and process them accurately.
- Generate new sales by reaching out to existing and potential customers.
- Promote ongoing offers, discounts, and loyalty programs (e.g., Gold Membership).
- Cross-sell and up-sell relevant products to increase basket value.




- Follow up with customers for repeat purchases and abandoned orders.
- Maintain customer databases and update interaction records.

Coordination & Reporting

- Coordinate with store and warehouse teams to ensure order fulfillment.
- Track daily sales, customer feedback, and call performance metrics.
- Prepare and submit daily and weekly activity reports.

Required Skills

- Excellent verbal communication skills in Telugu.
- Strong customer service and relationship management skills.
- Experience of 2 to 4 years in customer service, telecalling, telesales, retail, or BPO is preferred.

Job Location: Kadapa

Job Type: Full-time

Pay: ₹200,000.00 - ₹300,000.00 per year

Advantages:

- Cell phone reimbursement
- Provident Fund

Education:

- Bachelor's (Preferred)

Experience:

- Telesales: 1 year (Preferred)

Work Location: In person

📌 Telesales Executive (Kadapa)
🏢 Super K
📍 Kadapa