We are looking for a Customer Support Executive who will be responsible for handling customer queries, resolving issues, and ensuring a smooth post-purchase experience. The ideal candidate should have strong communication skills and a customer-first mindset.
Key Responsibilities
Handle customer queries via calls, emails, and chat in a timely manner Resolve product, order, delivery, and payment-related issues
Provide accurate information about products, policies, and services Escalate complex issues to relevant internal teams when required
Maintain records of customer interactions and follow up when needed Ensure high customer satisfaction and positive experience
Coordinate with logistics and operations teams for issue resolution
Requirements 1+ year of experience in customer support / customer service
Strong verbal and written communication skills Ability to handle customer queries professionally and empathetically
Basic understanding of CRM tools and support platforms Good problem-solving skills and attention to detail
Comfortable working in a fast-paced environment
Why Join Us Prospect to build and scale a category from the ground up
High visibility and direct business impact Fast-growing, entrepreneurial sports commerce platform
Language Requirement: Proficiency in Hindi, English, and Telugu.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
📌 Customer Support Associate (Hyderabad)
🏢 Asatkalpa
📍 Hyderabad
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