SENIOR CUSTOMER SUPPORT EXECUTIVE (Vashi)

SENIOR CUSTOMER SUPPORT EXECUTIVE (Vashi)

05 Aug
|
ATCL LOGISTICS
|
Vashi

05 Aug

ATCL LOGISTICS

Vashi

EXPERIENCE : 3 TO 4 YEARS
QUALIFICATION : ANY GRADUATE

JOB DESCRIPTION

- CHECKING OF E-MAILS ON THE DAILY BASIS
- ACKNOWLEDGING THE MAILS
- KEEPING TRACK ON MAILS
- FULFILLING ALL QUERIES FROM THE SHIPPERS REGARDING THE CARTING / STUFFING /BL / DELIVERY DESTINATION.
- HANDLING NOMINATION SHIPMENT.
- CO-ORDINATION WITH OVERSEAS AGENTS.
- REPORTING TO THE PARTIES REGARDING STATUS OF THE CARGO.
- HANDLING FREEHAND SHIPMENT.
- CO-ORDINATION WITH THE OPERATION DEPARTMENT.
- KEEPING A TRACK OF ALL REQUIRED BOOKING ON WEEKLY BASIS.
- APPROACHING SHIPPING LINE FOR D.O WITH THE INSTRUCTION OF SENIORS.
- CHECKING THE RATES OF THE RESPECTIVE PORTS BEFORE PLACING THE BOOKING.
- FOLLOW UP WITH THE SHIPPING LINE TO RECEIVE THE D.O AT THE EARLIEST.
- DEALING WITH THE VARIOUS TRANSPORTERS FOR ARRANGING DELIVERY AT VARIOUS CFS AFTER APPROVAL.
- DAILY, WEEKLY, MONTHLY REPORTING TO OPERATIONS REGARDING VARIOUS SHIPMENTS & ITS UP-TO-DATE STATUS.
- REGULAR FOLLOW UP WITH INTERNAL DEPARTMENTS TO GET UPDATES ON CLIENT ISSUES.

PROFILE
- FLUENCY IN SPOKEN AND WRITTEN ENGLISH
- POLITE & VALUABLE MANNERISM WHILE DEALING WITH ALL THE CLIENTS & COLLEAGUES

📌 SENIOR CUSTOMER SUPPORT EXECUTIVE (Vashi)
🏢 ATCL LOGISTICS
📍 Vashi

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