Job Category: Architect

Job Type: Full Time

Required Experience: 12-15 Years

Job Location: Bangalore

Key Responsibilities:

- ServiceNow Solution Architecture & Development

- Design and implement end-to-end ServiceNow solutions across ITSM, ITOM, ITBM, and other modules.
- Develop custom applications, integrations, and workflows to optimize IT operations.
- Ensure best practices in ServiceNow configuration, scripting (JavaScript), and automation.
- Provide technical leadership and ensure alignment with business needs.

- Project & Stakeholder Management

- Oversee the full project lifecycle, from requirement gathering to deployment.
- Work closely with IT, business teams, and vendors to drive successful ServiceNow implementations.
- Define and manage project scope, budget, timelines, and deliverables.
- Identify risks, track milestones, and ensure timely execution of projects.

- ServiceNow Platform Optimization & Governance

- Establish governance frameworks for ServiceNow usage, data integrity, and compliance.
- Continuously optimize performance, automation, and user experience within ServiceNow.
- Drive process improvements, AI-powered automation, and predictive analytics using ServiceNow capabilities.

- Integration & Security Compliance

- Ensure seamless integration of ServiceNow with third-party systems (SAP, Jira, AWS, Azure, etc.).
- Implement security best practices, access controls, and compliance frameworks (ISO, ITIL, NIST).
- Monitor system health and drive proactive incident prevention strategies.





- Team Leadership & Training

- Lead and mentor ServiceNow developers and administrators.
- Provide training and knowledge-sharing sessions for internal teams.
- Foster a culture of innovation and best practices within the ServiceNow environment.

Required Skills & Qualifications:

Technical Skills:

- Strong expertise in ServiceNow architecture, configuration, and development.
- Experience with ITSM, ITOM, ITBM, SecOps, and HRSD modules.
- Proficiency in JavaScript, REST/SOAP APIs, and integration methodologies.
- Hands-on experience with ServiceNow Flow Designer, Orchestration, and Automation.
- Knowledge of ServiceNow Performance Analytics, Reporting, and Dashboarding.
- Familiarity with cloud platforms (AWS, Azure) and DevOps toolchains.

Project Management Skills:

- Proven experience managing ServiceNow implementation projects.
- Strong understanding of Agile, Scrum, and ITIL frameworks.
- Ability to handle multiple stakeholders and manage project risks effectively.
- Excellent skills in budgeting, scheduling, and resource planning.

Soft Skills:

- Solid leadership and decision-making skills.
- Excellent problem-solving and analytical abilities.
- Effective communication and stakeholder management.

Preferred Qualifications:

- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS).
- PMP, PRINCE2, or ITIL certification for project management expertise.
- Experience in multi-instance ServiceNow deployments for large enterprises.

📌 Servicenow Architect (Project Mgmt Exp.) (Bengaluru)
🏢 Tru Global Software
📍 Bengaluru