About the Role We are looking for a proactive and customer-focused IT Administrator to provide first-level IT support to employees.

The ideal candidate should possess strong troubleshooting skills, excellent communication, and a service-oriented mindset to ensure timely resolution of technical issues while maintaining high customer satisfaction.

Key Responsibilities End User Support Provide first-level technical support for desktops, laptops, printers, mobile devices, and peripherals.

Diagnose and resolve hardware, software, network, and application-related issues.

Install, configure, and maintain Windows operating systems and standard business applications.

Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and OneDrive.

User Administration Create, modify, and deactivate user accounts.

Manage password resets and access permissions.

Configure email accounts, distribution groups, and shared mailboxes.

Asset Management Maintain the IT asset inventory, including laptops, desktops, monitors, and accessories.

Track asset allocation, returns, warranty details, and lifecycle.

Coordinate procurement and replacement of IT equipment.

Ticket Management Log, prioritize, and resolve support tickets within defined SLAs. Escalate unresolved issues to Level-2 or specialized support teams.

Maintain proper documentation of incidents, resolutions, and root causes.

Infrastructure Support Assist in configuring and troubleshooting LAN, Wi-Fi, VPN,



and internet connectivity.

Support printers, scanners, meeting room equipment, and video conferencing systems.

Assist with software deployment and patch management.

Employee Onboarding & Offboarding Prepare laptops and user accounts for recent employees.

Configure required software, licenses, and access rights.

Recover company assets and revoke system access during employee exit.

Documentation & Compliance Maintain knowledge base articles and standard operating procedures (SOPs).

Ensure compliance with IT security policies.

Support periodic audits related to IT assets and access management.

Requirements Required Skills Technical Skills Windows 10/11 administration
Diploma / Bachelor's degree in Computer Science, Information Technology, or a related field.
Certifications such as CompTIA A+, Microsoft Fundamentals, ITIL Foundation, or equivalent are an advantage.
5+ years
6–8 years: Helpdesk Executive / IT Support Engineer with strong technical knowledge and excellent communication skills are encouraged to apply.

Windows 10/11 administration Microsoft 365 (Outlook, Teams, Office Suite) Active Directory / Microsoft Entra ID (preferred) Basic networking (TCP/IP, DNS, DHCP, VPN) Printer and peripheral troubleshooting Remote support tools Ticketing systems (ServiceNow, Jira Service Management, Freshservice, Zoho Desk, etc.) Basic hardware diagnostics and repair.

Required Skill Profession

Other General

📌 IT Administrator (Tambaram)
🏢 Cloud Brite Systems India Private
📍 Tambaram