- Overseeing the incident management process and team members involved in resolving the incident
- Responding to a reported service incident identifying the cause and initiating the incident management process
- Collaborating with the incident management team to ensure that all protocols are diligently followed
- Logging all incidents and their resolution to see if there are recurring malfunctions
Preferred Skills:
TSO->Cluster 3
📌 Team Lead (Pune)
🏢 Infosys BPM
📍 Pune
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