Bengaluru, Karnataka
Job Summary

We are seeking a customer-focused English Outbound Service Desk Executive to proactively engage with end users, provide first-level IT support, resolve service requests, and deliver an exceptional customer experience. Key Responsibilities • Make outbound calls to end users for incident resolution and follow-ups. • Provide first-level technical support. • Log and manage tickets using ITSM tools. • Meet SLA targets and escalate unresolved issues. • Document all customer interactions accurately. • Collaborate with internal teams. • Adhere to quality, security, and compliance standards. Required Skills • Excellent spoken and written English. • Strong customer service and communication skills. • Basic IT troubleshooting knowledge. • Experience with ServiceNow/Jira/Remedy is an advantage. • Problem-solving and multitasking abilities. • Ability to work in a fast-paced environment. Technical Skills Mandatory Technical Knowledge • Windows Operating Systems • Cloud • Active Directory (User and Group Management) • Microsoft 365 (O365) • Basic Networking Concepts • Microsoft Outlook and Exchange • Incident and Service Request Management Work Culture & Expectations • 100% Work from Office – This is an office-based role requiring employees to work from the designated office location. • Rotational Shifts – Candidates must be flexible to work across rotational shifts, including day, evening, and night shifts based on business requirements. • Weekend Support – Willingness to work on weekends and public holidays, as required by business needs. Weekly offs will be provided as per the roster. • Collaborative, customer-centric, and performance-driven work environment with a strong focus on teamwork and continuous learning. Experience • Min 6 months to 3 years of experience in: • Help Desk Support • Service Desk Operations • International Voice Support • Technical Support / IT Support

Key Responsibilities

We are seeking a customer-focused English Outbound Service Desk Executive to proactively engage with end users, provide first-level IT support, resolve service requests, and deliver an exceptional customer experience. Key Responsibilities • Make outbound calls to end users for incident resolution and follow-ups. • Provide first-level technical support. • Log and manage tickets using ITSM tools. • Meet SLA targets and escalate unresolved issues. • Document all customer interactions accurately. • Collaborate with internal teams. • Adhere to quality, security, and compliance standards. Required Skills • Excellent spoken and written English. • Strong customer service and communication skills. • Basic IT troubleshooting knowledge. • Experience with ServiceNow/Jira/Remedy is an advantage. • Problem-solving and multitasking abilities.



• Ability to work in a fast-paced environment. Technical Skills Mandatory Technical Knowledge • Windows Operating Systems • Cloud • Active Directory (User and Group Management) • Microsoft 365 (O365) • Basic Networking Concepts • Microsoft Outlook and Exchange • Incident and Service Request Management Work Culture & Expectations • 100% Work from Office – This is an office-based role requiring employees to work from the designated office location. • Rotational Shifts – Candidates must be flexible to work across rotational shifts, including day, evening, and night shifts based on business requirements. • Weekend Support – Willingness to work on weekends and public holidays, as required by business needs. Weekly offs will be provided as per the roster. • Collaborative, customer-centric, and performance-driven work environment with a strong focus on teamwork and continuous learning. Experience • Min 6 months to 3 years of experience in: • Help Desk Support • Service Desk Operations • International Voice Support • Technical Support / IT Support

Skill Requirements

We are seeking a customer-focused English Outbound Service Desk Executive to proactively engage with end users, provide first-level IT support, resolve service requests, and deliver an exceptional customer experience. Key Responsibilities • Make outbound calls to end users for incident resolution and follow-ups. • Provide first-level technical support. • Log and manage tickets using ITSM tools. • Meet SLA targets and escalate unresolved issues. • Document all customer interactions accurately. • Collaborate with internal teams. • Adhere to quality, security, and compliance standards. Required Skills • Excellent spoken and written English. • Strong customer service and communication skills. • Basic IT troubleshooting knowledge. • Experience with ServiceNow/Jira/Remedy is an advantage. • Problem-solving and multitasking abilities. • Ability to work in a fast-paced environment. Technical Skills Mandatory Technical Knowledge • Windows Operating Systems • Cloud • Active Directory (User and Group Management) • Microsoft 365 (O365) • Basic Networking Concepts • Microsoft Outlook and Exchange • Incident and Service Request Management Work Culture & Expectations • 100% Work from Office – This is an office-based role requiring employees to work from the designated office location.



• Rotational Shifts – Candidates must be flexible to work across rotational shifts, including day, evening, and night shifts based on business requirements. • Weekend Support – Willingness to work on weekends and public holidays, as required by business needs. Weekly offs will be provided as per the roster. • Team-oriented, customer-centric, and performance-driven work environment with a strong focus on teamwork and continuous learning. Experience • Min 6 months to 3 years of experience in: • Help Desk Support • Service Desk Operations • International Voice Support • Technical Support / IT Support

Other Requirements

We are seeking a customer-focused English Outbound Service Desk Executive to proactively engage with end users, provide first-level IT support, resolve service requests, and deliver an exceptional customer experience. Key Responsibilities • Make outbound calls to end users for incident resolution and follow-ups. • Provide first-level technical support. • Log and manage tickets using ITSM tools. • Meet SLA targets and escalate unresolved issues. • Document all customer interactions accurately. • Collaborate with internal teams. • Adhere to quality, security, and compliance standards. Required Skills • Excellent spoken and written English. • Strong customer service and communication skills. • Basic IT troubleshooting knowledge. • Experience with ServiceNow/Jira/Remedy is an advantage. • Problem-solving and multitasking abilities. • Ability to work in a fast-paced environment. Technical Skills Mandatory Technical Knowledge • Windows Operating Systems • Cloud • Active Directory (User and Group Management) • Microsoft 365 (O365) • Basic Networking Concepts • Microsoft Outlook and Exchange • Incident and Service Request Management Work Culture & Expectations • 100% Work from Office – This is an office-based role requiring employees to work from the designated office location. • Rotational Shifts – Candidates must be flexible to work across rotational shifts, including day, evening, and night shifts based on business requirements. • Weekend Support – Willingness to work on weekends and public holidays, as required by business needs. Weekly offs will be provided as per the roster. • Collaborative, customer-centric, and performance-driven work environment with a strong focus on teamwork and continuous learning. Experience • Min 6 months to 3 years of experience in: • Help Desk Support • Service Desk Operations • International Voice Support • Technical Support / IT Support

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📌 Senior Analyst - English, Arabic, Microsoft Windows (Bengaluru)
🏢 HCLTech
📍 Bengaluru