Responsibilities:

- Attend online meetings with clients to analyze, troubleshoot and diagnose hardware problems.
- Actively update, maintain and monitor all aspects of computer networks.
- Install and configure computer systems and applications, CCTV Cameras, Networks.
- Respond to enquiries and assist in troubleshooting and resolving challenges.
- Complete detailed reports listing requests to technical assistance steps taken to resolve them, and the specific dates/individuals involved.
- Assist management in creating training materials pertaining to troubleshooting and usage.
- Act as the initial point of contact for all technical system-related concerns from clients or other employees.

Basic Qualifications:

- Must have Bachelor’s degree or above
- Industry-specific certification in relevant computer, networking required.




- 2-8 years of proven experience in a heavy customer focus position involving and technical knowledge of products and services.
- Comfortable working in and assisting others through company help desk software, in addition to other remote access desktop programs.
- Extensive experience working with different operating systems.
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
- Ability to prioritize and manage several milestones and projects efficiently.
- Qualified written and interpersonal skills are essential when communicating with customers and clients.
- Experience installing and configuring computer systems and applications for a large company.
- Accept constructive criticism and customer feedback regarding their experience with software, hardware and IT services.

📌 Technical support engineer(Frontend/Backend) (Karnal)
🏢 Live Eye Surveillance
📍 Karnal