Job Title: Customer Support Executive
Experience: Minimum 1 Year (Customer Support/Client Relationship Experience)
Location: Ernakulam, Kerala
Employment Type: Full-time

About the Role

We are seeking a proactive and customer-focused Customer Support Executive to join our immigration and migration consultancy team. The ideal candidate should have at least 1 year of experience in customer support or client relationship management. Experience in a migration or immigration consultancy is preferred but not mandatory. The role involves assisting clients throughout their immigration journey by addressing inquiries, providing timely updates, coordinating with internal teams, and ensuring a seamless customer experience.

Key Responsibilities:

- Serve as the primary point of contact for clients throughout their immigration process.
- Handle inbound and outbound calls, emails, WhatsApp messages, and other communication channels professionally.
- Respond promptly to client inquiries regarding immigration services, documentation requirements, application status, timelines, and next steps.
- Coordinate with documentation, processing, and case management teams to ensure timely resolution of client queries.
- Follow up with clients for pending documents, application updates,



and scheduled appointments.
- Maintain accurate records of client interactions and update the CRM system regularly.
- Resolve customer concerns efficiently and escalate complex issues to the appropriate team when necessary.
- Build and maintain solid client relationships by delivering exceptional customer service.
- Ensure high levels of client satisfaction throughout the application process.
- Support the sales and operations teams in delivering a smooth and positive customer experience.

Required Qualifications:

- Bachelor's degree in any discipline.
- Minimum 1 year of experience in Customer Support, Customer Service, Client Relationship Management, or a similar role.
- Experience in a migration or immigration consultancy is preferred but not mandatory.
- Excellent verbal and written communication skills in English. Additional language skills are an advantage.
- Strong interpersonal, customer service, and relationship management skills.
- Proficiency in MS Office and CRM software.
- Ability to multitask, prioritize work, and manage time effectively.

Pay: From ₹20,000.00 per month

Work Location: In person

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