Role overview
The Academic Counsellor will connect with parents in the US market, understand their child’s learning needs, and drive enrolments for BrightChamps’ programs through consultative counselling and high-quality sales conversation
Key responsibilities
● Connect with US-based parents via outbound/inbound calls, WhatsApp, emails, and video meetings to explain BrightChamps programs.
● Understand the child’s current learning level and recommend the right courses and learning paths.
● Convert qualified leads into enrolments by handling objections and clearly communicating value and outcomes.
● Maintain follow-up rigor using CRM tools and ensure timely updates on lead status and conversions.
● Achieve weekly and monthly revenue, conversion, and call productivity targets in a performance-driven environment.
● Collaborate with operations and academic teams to ensure a smooth onboarding experience for enrolled students.
Work schedule & Requirements
● Work days:
6 days a week, including Saturday and Sunday (weekday off as per business requirement).
● Shift timing: US Shift – 10:00 PM to 7:00 AM IST (night shift).
● Mode: On-site / WFO - HSR Layout, Bangalore
● Laptop: Laptop mandatory; candidates must have a personal laptop in good working condition.
Desired candidate profile
● Bachelor’s / Master’s degree in any discipline.
● Freshers with excellent communication may also be considered.
● Excellent spoken and written English, with the ability to communicate confidently with US parents.
● Comfortable working in a night shift and a target-oriented sales role.
● Solid persuasion, problem-solving, and relationship-building skills with a customer-first mindse