Full-time, shift-based 24/7/365 operation. For this role you must be able to work in the Mumbai office in Andheri.

This is an entry-level role on Deltatre's B2B Support team, the team that monitors applications and infrastructure to keep services running for OTT and Digital customers. It is a good role for someone starting out in IT operations or support: structured work, clear protocols, real exposure to production systems, and the chance to grow into more advanced support or engineering roles over time.

Responsibilities

- Monitor systems and applications, identifying issues as they emerge
- Manage incoming support requests via email and ticketing systems
- Assist with investigating and resolving incidents under guidance from senior team members
- Communicate clearly with customers and internal teams during incidents
- Follow runbooks and checklists to keep daily operations consistent
- Escalate issues to senior team members when needed
- Learn to use monitoring and diagnostic tools to troubleshoot problems
- Keep documentation up to date — procedures, common fixes, knowledge base





Technical Requirements

You are at the start of an IT career and you want to learn how production systems actually behave. You ask questions when you do not know, you read documentation when you do, and you finish a shift having understood at least one thing you did not understand at the start of it.

Required

- Basic knowledge of web applications
- Familiarity with at least one major operating system (Windows, Mac, or Linux)
- Interest in how cloud platforms or databases work
- Positive problem-solving skills and clear written communication
- Comfortable with structured, protocol-driven work

Valued

- Basic understanding of networking and communication protocols
- Familiarity with monitoring tools or IT ticketing systems
- Any practical exposure to scripting (PowerShell, Bash, Python)

Pay: ₹450,000.00 - ₹700,000.00 per year

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 B Support Analyst (Mumbai)
🏢 Deltatre
📍 Mumbai