Company: JP-9 Garments
Brand: Kapda Sale
Job Type: Full-Time (Work from Office)
Location: Jaipur, Rajasthan

About Kapda Sale

Kapda Sale is a fast-growing fashion brand focused on delivering quality apparel across India. We are looking for a proactive and customer-focused Sales & Support Executive who can manage customer communication, reduce RTO, and ensure smooth order fulfillment.

Job ResponsibilitiesCustomer Order Confirmation

- Confirm all COD orders through outbound calls before dispatch.
- Verify customer details, address, pincode, and product requirements.
- Resolve customer queries related to orders and delivery.

Customer Support

- Handle inbound and outbound customer calls professionally.
- Assist customers with order updates, delivery status, cancellations, exchanges, and general inquiries.
- Maintain a positive customer experience throughout the order journey.

Abandoned Checkout Recovery

- Contact customers who abandoned their checkout.
- Understand the reason for non-purchase and encourage them to complete the order.
- Convert abandoned checkouts into successful orders through effective communication.

RTO Reduction

- Identify potential high-risk orders before shipment.
- Verify suspicious orders and customer intent.
- Follow best practices to reduce Return-to-Origin (RTO) percentage.
- Maintain records of common RTO reasons and provide actionable insights.

NDR Management

- Coordinate with courier partners to resolve Non-Delivery Reports (NDRs).
- Contact customers immediately for address corrections, delivery confirmation, or rescheduling.
- Ensure maximum successful deliveries by resolving NDR cases promptly.

Logistics Coordination

- Coordinate with logistics and courier partners regarding shipment issues.
- Track shipments and resolve delivery-related concerns.
- Monitor delivery performance and ensure smooth order fulfillment.

CRM & Reporting





- Update customer interactions in CRM or internal systems.
- Maintain daily reports for:
- Order confirmations
- Abandoned checkout recoveries
- NDR resolutions
- RTO cases
- Successful conversions

Required Skills

- Excellent communication skills in Hindi (English is an added advantage).
- Strong convincing and negotiation skills.
- Customer-first attitude with problem-solving ability.
- Good understanding of eCommerce order lifecycle.
- Ability to work with Shopify, CRM tools, courier portals, and Excel.
- Basic computer knowledge and reporting skills.
- Ability to handle pressure during high order volumes.

Preferred Experience

Candidates with experience in any of the following will be preferred:

- eCommerce Customer Support
- Order Confirmation Calling
- Logistics Operations
- Courier Coordination
- NDR Handling
- RTO Management
- Shopify Order Management
- COD Verification
- Sales Calling
- Customer Retention

What We're Looking For

- Experience in reducing RTO through effective customer verification.
- Knowledge of courier operations and logistics processes.
- Ability to resolve customer issues quickly and professionally.
- Strong follow-up skills and ownership of assigned tasks.
- Team player with a positive attitude and attention to detail.

Employment Details

- Job Type: Full-Time
- Work Mode: Work from Office (No Remote/Hybrid)
- Office Location: Jaipur, Rajasthan
- Working Days: Monday to Saturday
- Salary: As per experience and performance

Why Join Kapda Sale?

- Chance to work with a rapidly growing fashion brand.
- Professional work environment with career growth opportunities.
- Performance-based incentives.
- Hands-on exposure to eCommerce operations, customer support, and logistics management.

If you have experience in customer support, logistics coordination, order confirmation, RTO reduction, and NDR handling, we'd love to have you on our team. Apply now and become a part of JP-9 Garments (Kapda Sale).

Pay: ₹300.00 per day

Work Location: Remote

📌 Sales And Support Executive (India)
🏢 JP-9 GARMENTS
📍 India