The Engineer - Technical Support L1 will provide essential support for the installation and maintenance of electrical systems. This role requires a proactive individual with a strong technical background and the ability to troubleshoot and resolve issues efficiently.
Duties and Responsibilities
- Assist in the installation and configuration of electrical systems.
- Provide technical support and troubleshooting for electrical issues.
- Conduct routine maintenance and inspections of electrical systems.
- Document and report on service activities and customer interactions.
- Collaborate with team members to improve service delivery and customer satisfaction.
Qualifications and Requirements
- 1-3 years of experience in technical support or a related field.
- Completion of ITI Electrician or equivalent certification.
- Strong understanding of electrical systems and installation processes.
- Excellent problem-solving skills and attention to detail.
- Effective communication skills, both verbal and written.
Key Competencies
- Technical proficiency in electrical systems.
- Ability to work independently and as part of a team.
- Robust organizational and time management skills.
- Customer-focused mindset with a commitment to service excellence.
Performance Expectations
- Meet or exceed service response time targets.
- Achieve high customer satisfaction ratings.
- Maintain accurate records of service activities.
- Continuously improve technical knowledge and skills.