6+ yrs of experience payment industry

Bangalore

Incident Management/Call centre…

SLA Management

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Responsible for Managing vendors ATM OEM's, CRA's, network etc.

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Project & Customer Management

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Lead rollout and serviceprojects in multi-channel environment.

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Lead customer and vendorreview meetings and developed services strategies.

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- Establish executive dashboards, structuredinterface program and servicereports to track health profitability of each account. any escalated contractual andissues.

Contract Management

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- Manage RFP's, Tenders, Contract commercial negotiations, project management implementing and managing service

Multivendor Service Development &

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- Responsible for Development & of multivendor service for, Diebold & Wincor machines - Engineer hiring, service centers,stocking locations/hubs, setting up TRC's, call & SLAprocesses and tools, training, technical support, spare partetc.

Managing Field Services

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Responsible for Managing Fieldand Supporting business developmentfor new opportunities and existing relationships.

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Supply Chain Management

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Vendor selection, development and management incl. profitability, costs SLAs.

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Managing Stakeholders

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- Building trusting relationships with, suppliers and colleagues.

Key skills required

Adaptability to work in agile environment

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- Good communication and presentation

Ability to work with functional teams

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Business Development, General Management, and post-sales support.

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Operations & Project Management - Planning, execution, management, process, automation.

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Excellent customer management skills.

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Extensive supply chain &management; experience.

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Driving growth & managing.

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SLA, negotiations and contract_.

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- Commercial and business acumen negotiation skills

Minimum Education Qualification

- Any graduate with relevant(BE/MBA preferred)

📌 Call Centre Manager (Bengaluru)
🏢 india1ATM
📍 Bengaluru