Operational Management:

Oversee day-to-day valet parking operations at the airport.

 Ensure timely and professional vehicle handling (pick-up/drop) in accordance with SOPs.

 Implement and monitor systems for vehicle safety, tracking, and damage prevention.

 Coordinate shift schedules and duty rosters for drivers and supervisors to ensure adequate

coverage.

 Team Leadership & Supervision:

 Lead, train, and motivate the team of valet drivers, cashiers, and supervisors.

 Conduct daily briefings, performance reviews, and refresher training on customer handling,

grooming, and traffic/airport compliance.

 Resolve staff grievances and maintain discipline.

 Customer Service Excellence:

 Ensure top-notch customer experience through courteous and prompt service.

 Handle escalations, complaints, and special requests with professionalism and resolution focus.

 Monitor service feedback and take corrective actions as needed.

 Compliance & Coordination:





 Ensure all operations comply with airport security, traffic, and parking regulations.

 Liaise with airport authorities, internal stakeholders, and other external vendors for smooth

operations.

 Ensure all staff hold valid airport entry permits, IDs, and are aware of airside safety norms.

 Reporting & Documentation:

 Maintain daily reports on vehicle volumes, revenue collection, staff attendance, incident logs, and

customer feedback.

 Submit periodic MIS reports to senior management.

 Ensure proper documentation and resolution of any vehicle damage or insurance cases.

 Revenue & Asset Management:

 Ensure accurate cash handling and POS system reconciliation.

 Monitor valet ticketing system and suggest improvements to reduce pilferage or fraud.

Job Type: Full time

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Assistant Manager - Operations (Mumbai)
🏢 : Aviserv Airport Services India
📍 Mumbai