Designation: Assistant Manager

Location: India Maharashtra Thane - GCorp

Organization: Financial Services

Job Description:

Key Result Areas *

Supporting Actions*

Drive Team Performance & Sales Productivity

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Conduct daily huddles to communicate targets and priorities.

- Monitor individual and team KPIs such as sales, conversions, productivity, and adherence.

- Coach team leaders and agents to improve performance and achieve business goals.

- Implement action plans to address performance gaps.

Ensure Operational Excellence & Customer Experience

Monitor call quality, service levels, and operational metrics.

- Resolve customer escalations in a timely and professional manner.

- Ensure adherence to SOPs, quality standards, and turnaround times.

- Drive process improvements to enhance operational efficiency and customer satisfaction.

Develop Team Capability & Engagement

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Identify training and development needs through performance reviews.

- Conduct regular coaching sessions and provide constructive feedback.

- Recognize and reward high performers to boost motivation.

- Foster a cooperative, positive, and high-performance work environment through engagement initiatives.

Ensure Compliance & Performance Reporting

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Ensure compliance with insurance regulations, company policies, and internal controls.

- Monitor adherence to process and regulatory requirements.

- Analyze operational and sales performance trends using MIS reports.

- Share insights and recommendations with management to drive continuous improvement.

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