Overview:

About the company

Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities, the company empowers multinational law firms and corporations using innovative software, cost-effective managed services, and deep legal and regulatory industry expertise.

Position Overview:

Global Enterprise Organization seeks a fulltime ServiceNow Administrator to join our exciting team. The Administrator will be responsible for providing continuous service improvements and it is essential for you to have a deep understanding of ServiceNow CMDB platform and working knowledge of other modules such as Incident Management, Change Management and Problem Management. Your responsibilities will include hands-on technical expertise to support CMDB initiatives, and working closely with architects, developers, platform owners, and service teams to deliver configuration data across the organization.

Responsibilities:

- Administer and maintain the ServiceNow CMDB, ensuring data accuracy, completeness, and consistency across all CI classes
- Maintain CI relationships and dependency mappings to support Incident, Change, Problem, and Service Mapping use cases Handle daily ServiceNow support for areas of Infrastructure.
- Administer and maintain the ServiceNow CMDB, ensuring data accuracy, completeness, and consistency across all CI classes
- Collaborate with ITOM, ITSM, cloud, and infrastructure teams to onboard current CI types and discovery sources.
- Support audits, compliance,



and risk initiatives by ensuring CMDB data aligns with required controls and evidence needs.
- Monitor, analyze, and report on CMDB health metrics (e.g., completeness, correctness, compliance) and lead remediation efforts where gaps are identified.
- Responsible for CMBD support and participate in platform upgrades, patches, and CMDB-related testing and validation activities
- Create and maintain process and knowledge documentation for CMDB
- Identify and implement continuous improvements to CMDB processes, automation, and data consumption.

Qualifications:

Requirements:

- BA/BS degree in Computer Science, Mathematics, Engineering or equivalent degree/experience.
- 3-5 years of IT administration
- At least 2–4+ years of hands-on experience administering ServiceNow CMDB and Discovery.
- Demonstrate understanding of complex problem-solving techniques dealing with infrastructure support.
- Experience supporting Incident, Request, Problem, and Change processes that rely on CMDB data
- Strong hands-on expertise with ServiceNow CMDB, including CI classes, relationships, reconciliation, and normalization.

Other Skills

- Industry recognized certifications (ServiceNow Admin certifications)




- Reasonable level of experience with automation and/or scripting

- A strong desire to make a difference.
- Able to set objectives, meet deadlines and work under pressure in a fast moving business
- Excellent interpersonal and communication skills.
- Has broad perspective and understanding of business and trends in the market place; is current on business and industry trends.
- Has a holistic approach to business; understands his/her own area of expertise and how it applies to the good of the group/business.
- Excellent organizational and project management skills.
- Strong problem-resolution skills.
- Must be detail-oriented and a team player.
- An understanding of general infrastructure administration support
- Experience with some of the following areas / concepts:
- Windows Server and Linux operating systems
- Active Directory (maintenance, group policy, permissions)
- VM server creation
- Enterprise storage systems
- Physical server class hardware
- Data center operations

Shift Timings - 7PM IST To 4PM IST

Consilio’s True North Values

Client Experience | Listen for the “why." Clearly define success. Be accountable. Go the extra distance to create moments that matter.

Collaboration | Treat everyone with respect. Welcome diverse views. Partner across geographies, generations, and teams. Rally around final decisions.

Innovation | Always be curious (ABC). Challenge the status quo. Experiment and fail forward. Build for the future.

Grit | Focus on what matters. Work with passion and persistence. Think like an owner. Deliver results you’re proud of.

📌 ServiceNow Administrator (Bengaluru)
🏢 Consilio
📍 Bengaluru