A front office associate acts as the primary face and voice of an organization. They manage daily reception, handle client inquiries, and oversee administrative tasks. Their core duties include greeting visitors, routing phone calls, managing schedules, and maintaining a clean, welcoming environment

Key Responsibilities:

1. Guest Greeting and Assistance:

- Warmly welcome arriving guests, addressing them courteously and professionally.
- Assist guests with check-in and check-out procedures, including verifying reservations, collecting payments, and issuing room keys.
- Provide information about hotel amenities, local attractions, and services.

2. Front Desk Operations:

- Answer incoming phone calls and direct inquiries to the appropriate department or staff member.
- Handle guest requests and concerns promptly, aiming for satisfactory resolutions.
- Maintain a clean and organized front desk area.

3. Reservations and Room Assignments:

- Assist in processing reservations, ensuring accuracy in booking information.
- Assign rooms to guests based on preferences and availability.
- Provide guests with information about room rates and availability.

4. Check-In and Check-Out Procedures:

- Verify guest identification and payment methods, ensuring compliance with hotel policies.
- Process guest check-ins efficiently, collect necessary information, and provide key cards.
- Facilitate guest check-outs, settle bills, and handle the return of room keys.

5. Guest Communication:

- Respond to email inquiries and guest messages, providing clear and informative responses.
- Relay messages to guests and hotel staff as needed.




- Assist in handling reservations and changes.

6. Assistance to Guests with Special Needs:

- Offer assistance to guests with disabilities or special needs, ensuring they have a comfortable stay.
- Provide information on accessible facilities and services.

7. Safety and Security:

- Follow hotel security procedures and protocols, including emergency response measures.
- Monitor and maintain the security of guest information and belongings.

8. Cash Handling and Record-Keeping:

- Handle cash and credit card transactions accurately, following established procedures.
- Maintain records of guest transactions and financial activities.

9. Front Office Support:

- Assist the Front Office Manager/ Duty Manager or Supervisor with various tasks, including reservations, room assignments, and guest services coordination.

Qualifications:

- High school diploma or equivalent (Bachelor's degree in Hotel Management or related field is a plus).
- Previous experience in a customer service or front office role is preferred.
- Excellent communication and interpersonal skills.
- Proficiency in using hotel management software preferably IDS and basic office software (MS Office).
- Attention to detail and strong organizational skills.
- Ability to remain calm and professional in high-pressure situations.
- A customer-centric attitude and a passion for providing exceptional service.
- Willingness to work flexible shifts, including nights, weekends, and holidays.

Pay: From ₹16,000.00 per month

Advantages:

- Food provided
- Provident Fund

Work Location: In person

📌 Front Office Associate (Hotel Industry Experience is Mandatory) (Kochi)
🏢 Travancore court
📍 Kochi