- Manage, maintain, and home automation systems.
- Diagnosing and repairing faults
- Resolving network issues
- Installing and configuring hardware and software.
- Help in resolving technical issues concerning the accounts or the company’s infrastructure.
- Complete detailed reports listing requests for technical assistance, steps taken to resolve them
- Advise management in creating training materials pertaining to troubleshooting and usage
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose problems