The Outlet Manager – QC & Hygiene is responsible for ensuring consistent quality, food safety, and hygiene standards across all Amma’s Pastries outlets. This role involves daily monitoring of outlet operations, staff management, and implementation of quality control measures to maintain brand standards and customer satisfaction.
Key Responsibilities:
1. Quality Control (QC):
Ensure all products meet Amma’s Pastries quality standards.
Monitor preparation, storage, and display of food items.
Conduct regular quality checks across all outlets.
Identify and rectify quality issues immediately.
2. Hygiene & Food Safety:
Ensure strict adherence to food safety and hygiene standards.
Conduct routine hygiene audits in all outlets.
Train staff on cleanliness, personal hygiene, and safety practices.
Ensure compliance with local food safety regulations.
3. Outlet Operations Management:
Oversee day-to-day operations of multiple outlets.
Ensure smooth functioning of production, sales, and service.
Monitor stock levels, wastage, and inventory control.
Coordinate with production units for timely supply.
4. Staff Management:
Supervise, train, and guide outlet staff.
Ensure proper staff scheduling and attendance.
Monitor staff performance and discipline.
Address staff issues and maintain team motivation.
5. Reporting & Compliance:
Prepare daily and weekly reports on QC, hygiene, and operations.
Maintain proper documentation for audits and inspections.
Implement corrective actions based on audit findings.
6. Customer Experience:
Ensure high standards of customer service across outlets.
Handle customer complaints related to quality and hygiene.
Work towards improving overall customer satisfaction.
Key Skills Required:
Robust leadership and team management skills
Knowledge of food safety and hygiene standards
Attention to detail and quality focus
Good communication and problem-solving skills
Ability to manage multiple outlets efficiently
Experience & Qualification:
Minimum 2–5 years of experience in bakery/QSR/food industry
Experience in multi-outlet handling preferred
Basic knowledge of food safety standards (FSSAI guidelines preferred)