We are hiring Customer Support Specialists with mandatory experience in international retention processes, particularly for US markets.
Key Responsibilities:
- Handle inbound and outbound customer calls efficiently
- Understand customer needs and provide suitable solutions
- Research issues and resolve them effectively
- Clearly explain product/service features and perks without reliance on scripts
- Build strong customer relationships
- Achieve qualitative and quantitative performance targets
Requirements:
- Prior experience in customer support, sales, or retention (international BPO)
- Experience with US market processes (mandatory)
- Strong communication and listening skills with neutral accent
- Good time management and problem-solving abilities
- Knowledge of US credit systems (credit bureau, reports, scores) is an added advantage
Immediate joiners only
Pay: ₹25,000.00 - ₹45,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- Do you have experience in sales & retention?
- Do you have experience in inbound and outbound calls?
- Are you an immediate joiner?
- Are you from Pune ?