Job Req ID: 37338

Location: Mysore, IN

Function: Retail

About:

Role

Franchisee Lead

Function / Department

Retail

Location

Mysore

Job Purpose

Overall responsibility for activities in zone spanning customer service, sales and revenue targets across all products (Voice/Data–postpaid/prepaid, digital, upgrade etc.)

Core Competencies, Knowledge, Experience

- Achieve sales target for all products (Voice/ Data -Postpaid/ Prepaid, Digital, Upgrades, Cross Sell etc.)
- Ensure and monitor quality of acquisition
- Ensure availability of stock adhering to norms
- Deliver overall revenue targets through channels
- Achieve total target for up-selling and cross-selling
- Facilitate roll-out of Frenchie Store (incl. selection of partners, location etc.)



and meet expansion targets
- Coach channel partners to improve efficiency, drive profitability and adherence to processes
- Manage churn and customer satisfaction for walk-in customers at touch point
- P&L; management skills
- Understanding of store management and customer relationship management
- Leadership & people management skills

Must have technical / qualified qualifications

Graduate

2-3 years of work experience in Retail Industry

Store Management & Customer Relationship Management

📌 Manager - Retail Franchisee Operations (Mysuru)
🏢 Vodafone Idea
📍 Mysuru