At this level your work will typically focus on delivering quality customer service and continuously improving service delivery.
Core activities and outcomes at this level may include:
Investigate and respond to queries through various communication channels as appropriate
First point of contact for Capita managers and employees for queries
Payroll: Inputting, processing and checking payroll transactions in a timely manner.
Pensions: learn the rules governing the different pensions schemes and apply these when assisting customers and stakeholders
HR Administration: Covers a broad spectrum of processes. Key activity is the managing of HR Operations tasks within Workday and supporting Onboarding activity.
Learning: Content design, development and deployment.
Resourcing: Sourcing, sifting and interviewing candidates. As well as coordinating assessments and the start of the onboarding
Job title:
Executive - HR Operations
Job Description:
Attention to detail and ensure accurate data inputting.
Ensure personal data is protected at all times
Positive communication skills – listen actively, have effective written and verbal communication skills
Awareness of the wider People Function – roles, policies and processes
Gather data and understand information to be able to respond to a query in full
Good organisational skills
Good customer service skills.
Work within the SLA and KPI deadlines set.
Making suggestions for improvement in the processes that the role undertakes