Job description

A Telecaller is responsible for engaging with customers over the phone to promote courses and services, gather leads, and provide customer support. Key responsibilities include:

- Make outbound calls to prospective students and respond to inbound inquiries.
- Explain courses, fees, and program benefits to potential candidates.
- Generate leads and convert inquiries into admissions.
- Follow up regularly with interested students.
- Maintain accurate records of calls and student information in the CRM.
- Achieve daily, weekly, and monthly calling and admission targets.
- Address customer queries professionally and provide accurate information.
- Coordinate with the admissions and counseling team to ensure a smooth enrollment process.
- Build and maintain positive relationships with prospective students and parents.

Required Skills:

- Excellent communication and interpersonal skills.
- Basic computer and MS Office knowledge.
- Strong convincing and negotiation skills.
- Positive time management and organizational skills.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

- Health insurance
- Life insurance
- Provident Fund

Work Location: In person

📌 Tellicaller (Kochi)
🏢 Cerebrox Learning
📍 Kochi