Ciklum is looking for a Sales Operations Analyst to join our team full-time in India.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:
We are seeking a highly execution-focused Sales Operations Analyst to own and scale deal desk, bookings, and contracting operations, with a robust emphasis on Salesforce data accuracy and DealHub workflows.

This role serves as a critical control point across the opportunity booking contract renewal lifecycle, ensuring deals move efficiently from pipeline to closed revenue with high accuracy, speed, compliance, and cross-functional alignment.

A key component of this role is operational deal desk support during high-pressure selling and closing periods, including end-of-month (EOM), end-of-quarter (EOQ), and end-of-year (EOY) — often overlapping with holiday periods — with a direct impact on finance close timelines and revenue recognition.

Responsibilities:
Own frontline deal desk operations, providing real-time support to Sales during critical closing periods, including EOM, EOQ, and EOY
Manage the opportunity-to-booking process in Salesforce, ensuring accurate deal setup, stage progression, required fields, ARR, contract terms, renewal dates, and product data
Support contracting execution through DealHub, including workflow coordination, template or playbook updates, approval routing, and alignment to Salesforce opportunity structure
Partner cross-functionally with Sales, Finance, Legal, and Customer Success to resolve deal blockers, support finance close readiness, and maintain compliance
Maintain renewal pipeline accuracy by creating and updating renewal opportunities, validating classifications, and ensuring visibility into renewals, expansions, and downgrades
Bring 3–5 years of experience in Sales Operations, Deal Desk, Revenue Operations, or similar functions, with strong hands-on Salesforce and DealHub/CPQ expertise
Demonstrate strong organization, attention to detail, communication, and execution discipline in fast-paced, deadline-driven revenue environments

Deal Desk Operations & Closing Support (Primary Focus):
Serve as the frontline deal desk operator, enabling sales to close deals efficiently and compliantly




Provide real-time deal support during critical closing windows (EOM / EOQ / EOY)
Ensure availability during peak periods, including coordination across time zones and holiday coverage when needed
Support finance close readiness by ensuring all bookings, approvals, and contracting elements are complete and accurate
Act as a central operational point of contact for active deals across Sales, Finance, and Legal

Opportunity Booking & Revenue Accuracy:
Own the end-to-end prospect booking process in Salesforce

Validate deal readiness prior to close:
Product configuration and pricing completeness
Contract alignment and funding confirmation
Ensure data integrity across all booking fields (ARR, contract terms, renewal dates, products)
Proactively identify and resolve blockers impacting booking or revenue recognition
Support processes for deal extensions or exceptions

Contracting Execution (DealHub):
Support DealHub workflows
Configuration and updates to products, playbooks, and templates
Approval workflow updates
Maintain alignment between DealHub contracts and Salesforce opportunity structure
Make operational template updates in DealHub (where needed) to improve efficiency and scalability
Coordinate closely with Legal and Finance to resolve contracting issues and ensure compliance
Escalate and prioritize time-sensitive contracting issues impacting closing timelines

Renewal Pipeline Ownership:
Ensure timely creation and maintenance of renewal opportunities
Conduct ongoing pipeline hygiene and accuracy checks
Partner with CS to ensure accurate classification of renewals, expansions, and downgrades
Maintain full visibility and predictability of renewal pipeline

Salesforce & Tooling Operations for Bookings:
Support Salesforce data quality related to bookings and contracting readiness
Ensure proper opportunity structure, stage progression, and required fields
Troubleshoot gaps in automation and maintain reliable manual backup processes

Support operational coordination across:
DealHub (primary contracting platform)
Salesforce
Supporting sales tools

Requirements:




5 years experience in Sales Operations, Deal Desk, or Revenue Operations

Strong hands-on experience with:
Salesforce (opportunity and pipeline management)
DealHub (or similar deal desk / CPQ / contracting systems)
Proven ability to operate in high-pressure, deadline-driven environments (EOM/EOQ/EOY)
Experience working cross-functionally with Sales, Finance, and Legal
Strong organizational skills with the ability to manage multiple concurrent deals and priorities
Excellent communication skills across both commercial and operational stakeholders

Desirable:
Serve as a trusted deal desk partner to Sales leadership
Ensure seamless closings during critical revenue periods
Maintain high integrity of bookings and contracting data
Enable on-time and accurate finance close
Act as the single-threaded operational owner of deal execution and approvals
Bring strong organization, attention to detail, and proactive communication across all stakeholders

What’s in it for you?

Strong community: Work alongside top professionals in a friendly, open-door environment
Growth focus: Take on large-scale projects with a global impact and expand your expertise
Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations

About us:
At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

India is a strategic innovation hub for Ciklum, with growing teams in Chennai and Pune leading advancements in EdgeTech, AR/VR, IoT, and beyond. Join us to collaborate on game-changing solutions and take your career to the next level.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

#LI-MA1

Job Info
Job Identification 3755
Job Category Operational Excellence
Posting Date 07/10/2026, 04:08 AM
Locations Chennai (Hybrid)

📌 Sales Operations Analyst (India)
🏢 Ciklum
📍 India