Manager – Operations

EXPERIENCE REQUIRED: 10+ Years

NUMBER OF POSITIONS: 01

DEPARTMENT: Operations

REPORTS TO: Senior Manager/AVP

LOCATION: Vadodara, India

ROLE OVERVIEW:

The Operations Manager is responsible for the effective and smooth functioning of operations, with a focus on enhancing operational efficiency, meeting and exceeding client expectations, and achieving performance targets. This role involves leading and mentoring teams, optimizing processes, and ensuring compliance with industry standards and best practices. The Operations Manager plays a critical role in driving process improvement initiatives, maintaining a positive work environment, and fostering innovation to keep pace with evolving client needs and industry trends. The ultimate goal is to deliver high-quality services while meeting or exceeding key performance indicators, ensuring client satisfaction, and contributing to the organization’s growth and success.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

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Streamline and optimize operational processes to increase efficiency and reduce waste

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Implement process improvement initiatives to enhance overall operational efficiency

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Efficiently allocate and manage resources, including personnel, technology, and budget, to control costs and maximize productivity

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Ensure that resources are used effectively to meet organizational goals

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Establish and enforce quality control measures to ensure the highest quality standards in products or services

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Continuously monitor and reduce error rates and defects in operational processes

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Lead and motivate teams, ensuring they receive the necessary training and support for professional growth

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Create a positive work environment that promotes employee satisfaction and engagement

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Oversee projects to ensure they are completed on time, within budget, and meet quality standards

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Ensure project delivery aligns with client or organizational expectations

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Maintain strong client relationships, understand their needs, and ensure the consistent delivery of high-quality products or services

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Regularly assess client feedback and satisfaction levels to identify areas for improvement

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Ensure effective communication within the team and with clients or stakeholders

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Maintain clear and transparent reporting processes to provide insights and information to management and clients

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Ensure that operations adhere to industry-specific regulations, standards, and best practices

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Regularly audit and assess compliance to mitigate risks and maintain legal and ethical standards

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Encourage innovative thinking and the implementation of process improvement initiatives to adapt to evolving industry trends and changing customer needs

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Continuously explore and adopt best practices to enhance operational effectiveness

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Manage the budget for operational activities and work to control and reduce costs while maintaining profitability

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Identify cost-saving strategies and adhere to budget constraints

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Establish, track, and meet individual and team performance metrics that align with organizational goals

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Monitor the progress of key performance indicators related to operational efficiency, quality, and client satisfaction

SUPERVISORY RESPONSIBILITIES:

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This role involves supervisory responsiblities. Ideal candidate should have handled at least 100 team members in single team.

SKILLS:

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Proficiency in computer skills including Microsoft Office- Excel, PowerPoint & Word

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Ability to face complex financial problems that require creative solutions. Problem-solving skills are valuable in this context

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Should have sound knowledge of accounting and general financial concepts

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Competent written and oral English language communication, ability to communicate in various formats: E-mail, Chat, Calls, and face-to-face communication

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Must be comfortable working with numbers and statistics. This includes statistical analysis, data interpretation, and quantitative modeling

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Attention to detail is critical to ensure the accuracy of financial models and reports

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Proficiency in data analysis and the use of relevant software and tools

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Preferred experience in the Auto, Mortgage, Legal, or BPO Servicing Industry

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Skills in project planning, execution, and monitoring are valuable for overseeing various projects within the operations department with knowledge of project management principles and tools

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Exposure to Business re-engineering projects

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Added experience in Transition, Analytics, or Quality Assurance in the above organization is desirable

QUALIFICATIONS:

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Bachelors/ master’s degree (in Commerce/Law/Business administration)

LANGUAGE SKILLS:

Ability to read, analyze and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write emails, speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups and clients.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATION:

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Good to have Lean Six sigma (Green Belt)

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the noise level in the work workplace is usually quiet to moderate.

DISCLAIMER:

The information in this job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position and may be changed at the company’s discretion to conform to business needs.

ABOUT THE COMPANY:

AIS is a Texas-based fintech firm committed to lowering operating costs, improving quality and reducing cycle time with back-office automation, highly skilled talent and standardized reporting and analytics solutions. AIS manages the day-to-day work so our clients can focus on growing their business. We review client processes, eliminate non-value adds, and enhance productivity. We build financial and legal technology to automate and optimize workforce performance. We recruit, train, and manage specialized human resources to meet staff augmentation needs. We equip decision makers with deep data sets and forward-thinking analytics so they can make smarter business decisions and create better customer experiences. We serve a variety of industries including banking, automotive finance, credit card, mortgage, insurance and telecommunications.

📌 Manager – Operations (Vadodara)
🏢 AIS InfoSource
📍 Vadodara