Project Role Description:
Own the technical direction and architecture of custom software solutions, leading teams through design and delivery. Set development standards and ensure code quality, scalability, and performance aligned to business objectives.
Must have skills:
- Amazon Connect
Good to have skills:
- NA
Minimum experience required:
- 5 year(s)
Educational Qualification:
- 15 years full time education
Summary:
As a Custom Software Engineering Lead, a typical day involves overseeing the technical direction and architectural design of bespoke software solutions. This role requires guiding teams through the entire development lifecycle, from initial design concepts to final delivery. The position focuses on establishing development standards and ensuring that the software produced meets high benchmarks for quality, scalability, and performance. Collaboration with various stakeholders to align technical efforts with business goals is a key aspect of daily activities, fostering an environment of innovation and continuous improvement.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead the establishment and enforcement of development best practices and coding standards.
- Facilitate effective communication and coordination among cross-functional teams to ensure project alignment.
- Mentor and support junior team members to foster skilled growth and skill development.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Amazon Connect.
- Strong knowledge of cloud-based contact center solutions and their integration within enterprise environments.
- Experience in designing scalable and high-performance software architectures.
- Ability to troubleshoot complex technical issues and provide innovative solutions.
- Familiarity with software development lifecycle methodologies and agile practices.
- Excellent problem-solving skills with a focus on delivering business-aligned technology solutions.
Additional Information:
- The candidate should have a minimum of 5 years of experience in Amazon Connect.
- This position is based at our PDC2C - SEZ location.
- A 15 years full time education is required.