Responsible for doing village surveys, getting new customers, doing CGT, house verification and income assessment, conducting quality sourcing, and ensuring collections and recoveries are done as per the group/centre meeting schedule. Maintain healthy customer relationships on the ground in the location.
Duties and Responsibilities
- Conduct village surveys and do prospecting in selected villages; explain BFL MFI JLG product offerings to all who attend prospecting briefing.
- Source recent customers in the locations allocated, form JLG groups, and promote financial literacy amongst potential borrowers.
- Collect all information needed for sourcing, data entry/upload and/or validate documents on LOS; follow the entire sourcing process as defined in SOP.
- Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process.
- Plan center meetings of customers and notify customers in advance of the schedule; ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups/cross-sell as defined for the branch. Manage a portfolio of 450 - 500 customers.
- Ensure collections are done from customers as per scheduled center meeting days; ensure 100% deposition of recovery done in defined points of disposition as per SOP.
- Carry out end use monitoring of loans as per the process.
- Maintain healthy and cordial relationships with all potential and existing borrowers; ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
- Create a daily report of tasks planned and executed and submit to Branch Manager.
- Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
- Ensure critical parameters like lead to login are executed as per matrix.
- Maintain center meeting discipline; follow SOPs and code of conduct.
Major Challenges
- Quality sourcing and achieving targets as defined.
- Regular collections and maintaining customers in current bucket; regularizing and normalizing delinquent customers.
- Compliance on all business parameters, ensuring zero audit findings on his/her sourced customer segment/portfolio.