- Welcome guests with a friendly and professional attitude.
- Handle guest check-ins and check-outs efficiently.
- Verify reservations, assign rooms, and issue room keys.
- Manage room bookings through the hotel's property management system (PMS).
- Answer phone calls, emails, and guest inquiries promptly.
- Provide information about hotel services, facilities, local attractions, and transportation.
- Address guest requests, complaints, and special requirements, ensuring high guest satisfaction.
- Coordinate with Housekeeping, Maintenance, Food & Beverage, and other departments to ensure smooth guest service.
- Process payments, prepare bills, and maintain accurate financial records.
- Handle cash, credit card transactions, and daily cash reconciliation.
- Prepare daily reports and communicate important information during shift handovers.