Job DescriptionRole DescriptionJob TitlePreferred Relationship ManagerBusiness UnitRetail Branch BankingReporting ToBranch ManagerJob Function and Role TypeSales & Portfolio Management, Individual Contributor, Moderate TravelVersion NoJob PurposeResponsible for acquiring and managing HNI customers under the Preferred programme, enhancing relationship profitability through cross-selling, and increasing wallet share. Serve as a one-point contact for financial needs, ensuring superior customer experience and portfolio growth.Key ResponsibilitiesHNW Portfolio ManagementAcquire current customers meeting product criteria.Enhance portfolio value and maintain hygiene parameters.Cross-sell bank products based on customer needs.Control attrition and achieve revenue targets.Operations,
Marketing & ProcessesEnsure error-free documentation and adherence to KYC/AML norms.Identify cross-sell opportunities to increase wallet share.Enhance product penetration and income-generating product holdings.Customer ServiceDeliver quality service and resolve queries within TAT.Proactively manage complaints and ensure timely communication.Promote direct banking channels and ensure smooth portfolio transitions.EducationGraduation required; Post-Graduation preferred.CertificationsAMFI Certification, IRDA Certification, NCFM Certification (Optional).Key CompetenciesSales and influencing skills, banking product knowledge, planning and organizing skills, good communication, knowledge of competition and financial trends.Major StakeholdersCustomers, Branch Banking Team, Operations, Product Team, Asset Team, Treasury, Credit, Insurance Partners, AMC's, HDFC Securities.