Job description: Key Responsibilities: • Define and own the product roadmap for WhatsApp-based initiatives • Identify opportunities to enhance customer engagement, support, and conversion via WhatsApp • Work closely with engineering, design, marketing, and business teams to deliver high-impact features • Build and optimize WhatsApp journeys including notifications, chatbots, and conversational flows • Analyze user behavior, campaign performance, and funnel metrics to drive data-informed decisions • Collaborate with third-party vendors and APIs (e.g., WhatsApp Business API providers) • Business analysts with API integration Knowledge is mandatory for API initiatives. • Ensure compliance with platform policies and data privacy regulations • Support/solve queries of the users to run campaigns. Requirements: • 3–7 years of experience in Product Management (experience with messaging platforms preferred)



• Proven expertise in Property & Casualty (P&C;) Insurance processes is required • Strong understanding of conversational UX, chatbots, and customer journey design • Experience working with APIs, integrations, and automation tools • Ability to manage cross-functional stakeholders and prioritize effectively • Excellent problem-solving and communication skills • Familiarity with WhatsApp Business API and messaging regulations is a robust plus • Location: only Gurgaon • Mode of working: Client office, No hybrid. Preferred Qualifications: • Experience in growth, CRM, or lifecycle marketing products • Background in e-commerce, fintech, or customer engagement platforms • Knowledge of automation tools and chatbot builders • Experience working in fast-paced startup environments

📌 AMLI (Gurugram)
🏢 People First Consultants
📍 Gurugram