- Provide customers with technical support through analytical skills, facilitate current installations, implementations, maintenance, education, and author documentation in support of the customers’ environment.
- Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
- Occasional travel to customer sites in India and abroad.
- Take ownership of customer reported network issues and provides assistance in quick service restoration and problem resolution.
- Reproduces customer reported issues and works with internal teams to provide a resolution.
- Ensures management of customer expectations and resolution of technical issues in a timely manner.
- Provides necessary support to the Service Managers for high profile technical escalations.