Job Summary The Service Advisor acts as the link between customers and the service workshop. The role involves understanding customer concerns, preparing job cards, coordinating repairs, and ensuring customer satisfaction throughout the service process. Key Responsibilities • Greet customers and understand vehicle/service requirements. • Prepare job cards and explain repair estimates. • Coordinate with technicians regarding vehicle diagnosis and repairs. • Update customers on service progress and delivery timelines. • Ensure timely vehicle delivery and customer satisfaction. • Handle customer complaints and resolve service-related issues. • Maintain service records and documentation. Required Skills • Positive communication and customer handling skills. • Basic knowledge of automobile systems and repairs. • Problem-solving and coordination abilities. • Computer proficiency and documentation skills. Preferred Industries Automobile, EV, Two-Wheeler, Four-Wheeler Service Centers.

📌 Service technician (Mumbai)
🏢 Happiest Resume
📍 Mumbai