Job Description – Service Executive

Location: Gurugram, Haryana

Job Title: Service Executive

Department: Customer Service / After-Sales Support

Employment Type: Full-Time

Experience: Freshers & Experienced Candidates

Industry: E-commerce

About the Role

We are looking for a customer-focused and proactive Service Executive to join our After-Sales Service team in Gurugram. The ideal candidate will be responsible for managing customer service requests, coordinating with service partners and field engineers, resolving customer issues, and ensuring an exceptional after-sales experience.

This role requires excellent communication skills, strong coordination abilities, and a customer-first approach to deliver timely and effective service solutions.

Key Responsibilities

1. Handle customer queries related to after-sales service via phone, email, and other communication channels.
2. Register, track, and resolve customer service requests within defined timelines.
3. Coordinate with authorized service centers, service partners, and field engineers for timely issue resolution.
4. Manage customer complaints and escalations professionally.
5. Ensure high levels of customer satisfaction through prompt and effective support.
6. Prepare and maintain daily MIS reports and service performance reports.
7. Maintain accurate customer records and service documentation.
8. Follow up on pending service requests until successful closure.
9. Coordinate with internal departments including logistics, warehouse, and technical support for issue resolution.
10.



Ensure adherence to company service standards and processes.

Required Skills

1. Excellent English communication skills (written and verbal).
2. Strong customer handling and interpersonal skills.
3. Good problem-solving and conflict-resolution abilities.
4. Basic computer knowledge.
5. Working knowledge of Microsoft Excel.
6. Good email drafting and documentation skills.
7. Ability to multitask in a fast-paced environment.
8. Strong coordination and follow-up skills.
9. Positive attitude with a willingness to learn.

Eligibility Criteria

1. Graduate in any discipline.
2. Freshers are welcome to apply.
3. Prior experience in Customer Service, After-Sales Support, Call Center, or Service Coordination will be an added advantage.

Preferred Qualifications

1. Experience in handling customer complaints and escalations.
2. Knowledge of service management processes.
3. Familiarity with CRM software is an advantage.

Benefits

1. PF & ESIC benefits (as per company policy).
2. Career growth opportunities.
3. Professional and supportive work workplace.

Why Join Us?

1. Opportunity to build a successful career in customer service and after-sales operations.
2. Learn from experienced professionals in a dynamic work environment.
3. Gain exposure to customer relationship management and service operations.
4. Work in a collaborative and growth-oriented organization.
5. Interested candidates can contact:
6. Phone: (phone hidden)
7. Email: [email protected]

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