Job Title: Key Account Manager – Logistics

Job Summary

The Key Account Manager (KAM) – Logistics is responsible for managing and growing strategic client accounts by delivering end-to-end logistics solutions. The role focuses on customer retention, revenue growth, contract management, and cross-functional coordination to ensure high service levels across freight, warehousing, transportation, and supply chain services.

Key Responsibilities

Account Management & Growth

1. Manage and develop relationships with customers.
2. Act as the primary point of contact for assigned customers.
3. Onboard and implement new customer projects and hand them over to operations.
4. Drive revenue growth and improve account profitability.

Client Relationship & Service Delivery

1. Understand client supply chain requirements and propose tailored logistics solutions.
2. Ensure Service Level Agreements (SLAs) and KPIs are achieved.
3. Handle customer escalations and coordinate corrective actions.
4. Conduct Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).

Commercial & Contract Management

1. Prepare and negotiate pricing, contracts, and rate agreements.
2. Monitor account profitability and cost drivers.
3. Support tender submissions and contract renewals.

Internal Coordination

1. Coordinate with Operations, Customer Service, Finance, and Procurement teams.
2. Ensure timely monthly billing and follow up on collections.
3. Support onboarding of new clients and implementation of new lanes/services.
4.



Share customer forecasts, volume changes, and operational requirements with internal teams.

Reporting & Analysis

1. Track account performance, revenue, shipment volumes, and customer satisfaction.
2. Maintain CRM records and prepare sales and performance reports.
3. Monitor market trends and competitor activities.

Key Requirements

Education

1. Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, or a related field.

Experience

1. 4–7 years of experience in Logistics, Freight Forwarding, 3PL, or Supply Chain Sales.
2. Proven experience in managing Key or Strategic Accounts.
3. Strong understanding of Air Freight, Sea Freight, Road Transportation, Warehousing, Last Mile Distribution, and Supply Chain Operations.

Skills & Competencies

1. Key Account Management
2. Client Relationship Management
3. Contract Negotiation
4. Revenue Growth & Account Development
5. SLA & KPI Management
6. Freight & Transportation Management
7. Warehousing & Distribution
8. Supply Chain Management
9. CRM & MS Office
10. Robust Communication & Presentation Skills
11. Analytical & Commercial Mindset

Key Performance Indicators (KPIs)

1. Revenue & Margin Growth
2. Customer Retention
3. SLA Compliance
4. Customer Satisfaction
5. Contract Renewal Success
6. Billing & Collection Performance

Contact Details

Shruti Patel

Recruitment Consultant | White Force Outsourcing Pvt. Ltd.

Mobile: +91 (phone hidden)

Email: [email protected]

📌 Key Account Manager (Mumbai)
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📍 Mumbai