As an Account Opening/Maintenance/Closure specialist for various regions in EMEA, your key responsibilities will include:- Preparing and reviewing Tax-related ITRA documentation for Europe markets- Implementing and supporting Autobahn- Managing client-related administrative activities- Examining client security instructions received via fax, validating signatures, and processing them promptly and competently- Processing client inquiries through CSS, fax, SWIFT, and telephone efficiently- Clarifying client complaints promptly and competently- Supervising holdings and instructions for corporate action instructions, including following up on outstanding client instructions and ensuring receipt of missing client instructions- Processing rights claims for transactions over the ex-date (RCL)- Documenting client communication through phone calls and CSS- Supervising and promptly clarifying short positions on the part of the client- Identifying the need for client visits, initiating them, and participating as necessaryYour skills and experience should include:- Knowledge of securities operation products such as OTC settlement, CCP and Xetra settlement, auto-borrowing, DMA, etc.- Understanding of client set-up and service agreements, including knowledge of respective terms and conditions- Fluency in oral and written English/German and possibly other languages- Prompt communication and escalation of extraordinary, difficult, and risk-laden client inquiries and complaints- Ability to cooperate within the team, beyond the team (live an open-door policy),



and with adjoining departments As an Account Opening/Maintenance/Closure specialist for various regions in EMEA, your key responsibilities will include:- Preparing and reviewing Tax-related ITRA documentation for Europe markets- Implementing and supporting Autobahn- Managing client-related administrative activities- Examining client security instructions received via fax, validating signatures, and processing them promptly and competently- Processing client inquiries through CSS, fax, SWIFT, and telephone efficiently- Clarifying client complaints promptly and competently- Supervising holdings and instructions for corporate action instructions, including following up on outstanding client instructions and ensuring receipt of missing client instructions- Processing rights claims for transactions over the ex-date (RCL)- Documenting client communication through phone calls and CSS- Supervising and promptly clarifying short positions on the part of the client- Identifying the need for client visits, initiating them, and participating as necessaryYour skills and experience should include:- Knowledge of securities operation products such as OTC settlement, CCP and Xetra settlement, auto-borrowing, DMA, etc.- Understanding of client set-up and service agreements, including knowledge of respective terms and conditions- Fluency in oral and written English/German and possibly other languages- Prompt communication and escalation of extraordinary, difficult, and risk-laden client inquiries and complaints- Ability to cooperate within the team, beyond the team (live an open-door policy), and with adjoining departments

📌 Customer Service Representative (India)
🏢 Deutsche Bank
📍 India