Company Description Shiva Sales Corporation is a leading profiler, distributor, and carrying & forwarding (C&F;) agent of building materials in Uttarakhand. Operating within a hub-and-spoke model, the company helps manufacturers ensure strong product availability across the region. It serves as a one-stop solution for major brands in cement, TMT bars, and colour-coated sheets, supported by a robust network of employees, dealers, distributors, and sub-dealers. The organization also collaborates closely with sister companies and maintains robust relationships with architects, contractors, and other industry stakeholders. Applicants can expect to join a growing, network-driven business with a significant presence in the regional construction materials market.

Role Description This is a full-time, on-site Call Agent role based in Dehradun. The Call Agent will handle inbound and outbound calls with the ongoing and new leads through CRM Portals. Responsibilities include logging call details in internal systems, coordinating with sales and logistics teams, and following up on queries. The role involves resolving basic customer issues, escalating complex concerns to relevant team members, and maintaining accurate records of interactions.



The Call Agent will also support periodic calling campaigns related to new products, promotions, and feedback collection to help improve service quality and customer satisfaction.

Qualifications

- Candidates should possess strong communication and interpersonal skills, including clear telephone etiquette and active listening.
- Candidates should possess customer service and relationship management skills, with the ability to handle queries and resolve issues professionally.
- Candidates should possess basic computer and data entry skills, including familiarity with spreadsheets, CRM tools, or call-logging systems.
- Candidates should possess time management and organizational skills to manage high call volumes and follow up on multiple cases efficiently.
- Candidates should possess problem-solving abilities and a detail-oriented approach to ensure accurate information and records.
- Prior experience in call center, telecalling, or customer support roles, preferably in building materials such as TMT, is beneficial.
- A minimum of a high school diploma; a graduate degree is an advantage.
- Ability to work on-site in Dehradun and collaborate with local sales and operations teams.

📌 Call Agent (Dehradun)
🏢 Shiva Sales
📍 Dehradun